Unplanned Partial Outage - Device Activities

An unplanned Performance Degradation for Device Monitoring API services has been resolved. All operations are running within normal service levels.

Partner Impact Resolution:
• High API Response and 5XX error messages would have been observed during the outage duration on API endpoint: POST /v1/persons/{person_id}/device_activities

Impacted Endpoints:
• POST /v1/persons/{person_id}/device_activities

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible.

Partner Impact:
• Partners will notice delays regarding the API response times for the following endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

Customer Impact:
• Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.