Partial SEPA Issues

We would like to provide an update for an issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris.

The incident has been resolved and services are back to normal.


Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit


API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We wanted to update you on the recent issue impacting SEPA payment processing. Issue has been successfully mitigated. However, please be advised that some customers may still experience slight delays in processing incoming and outgoing SEPA payments as we fully return to normal operation.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We would like to inform you of an ongoing issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris.

Additionally, there is an ongoing TIPS outage at the European Central Bank (ECB), which is impacting SEPA Instant Payments, leading to potential timeouts or rejected transactions.

Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/
https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We would like to inform you of an ongoing issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris.

Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit


API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform