Outage in Solaris

Unplanned Service Disruption - Verification of payee

Resolved Minor
December 05, 2025 - Started 5 days ago - Lasted 36 minutes
Official incident page

Incident Report

Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET. The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation. Partner Impact/Customer Impact: • There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST/v1/verifications_of_payee API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Components affected
Solaris Payments

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/05/2025 10:15AM

This incident has been resolved.

MONITORING 5 days ago - at 12/05/2025 09:50AM

Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET.

The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.

Partner Impact/Customer Impact:
• There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST/v1/verifications_of_payee

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

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