Outage in Solaris

Unplanned Outage - Terms and Condition Event

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and are under monitoring Partner Impact: 5XXs errors while calling the below API Endpoints • POST /v1/terms_and_conditions_events Customer Impact: Customers might experienced error messages and affected on-boarding flow. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Components affected

Solaris Identification

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 11:57AM

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and stands resolved.

Partner Impact: 5XXs errors while calling the below API Endpoints

• POST /v1/terms_and_conditions_events

Customer Impact: Customers might experienced error messages and affected on-boarding flow.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

MONITORING 3 months ago - at 10/20/2025 10:40AM

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and are under monitoring

Partner Impact: 5XXs errors while calling the below API Endpoints

• POST /v1/terms_and_conditions_events

Customer Impact: Customers might experienced error messages and affected on-boarding flow.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

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