Outage in Solidgate

Delay in Subscription Report Data

Resolved Major
May 22, 2025 - Started 9 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing a delay in data availability for the /api/v1/subscriptions endpoint on reports.solidgate.com. Merchants may observe that the subscription report data is limited to entries up to 21.05.2025 17:00 UTC. Please note that transaction processing is not affected, and all other reporting endpoints are operating normally. Our engineering team had pinpointed the root cause and is actively working to resolve the issue. We will provide updates as they become available. Thank you for your patience.
Components affected
Solidgate Reporting
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 05/22/2025 04:34PM

This incident has been resolved.

IDENTIFIED 9 days ago - at 05/22/2025 07:35AM

We are currently experiencing a delay in data availability for the /api/v1/subscriptions endpoint on reports.solidgate.com. Merchants may observe that the subscription report data is limited to entries up to 21.05.2025 17:00 UTC.

Please note that transaction processing is not affected, and all other reporting endpoints are operating normally.

Our engineering team had pinpointed the root cause and is actively working to resolve the issue. We will provide updates as they become available.
Thank you for your patience.

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