Outage in Solidgate
Ethoca has issue on their side. No payment processing is affected.
Resolved MajorIncident Report
Our third-party chargeback prevention alert provider, Ethoca, is experiencing an issue on their end. Our team is actively investigating the matter and its impact and is in communication with the provider to resolve it.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 11/07/2025 04:12PM
The provider has resolved the issues on their end, and all affected prevention alerts were automatically reprocessed.
IDENTIFIED
about 1 month ago - at 11/07/2025 02:30PM
Our third-party chargeback prevention alert provider, Ethoca, is experiencing an issue on their end. Our team is actively investigating the matter and its impact and is in communication with the provider to resolve it.
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