Outage in Solidgate

Payment Form — Redirect

Resolved Minor

June 19, 2026 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We experienced an issue affecting the post-payment experience on the payment form. In some cases, the success redirect did not trigger and the success event did not fire, causing customers to see a declined status after a successful transaction. The issue has been resolved and the fix has been deployed. Payments were processed and webhooks were delivered as expected throughout the incident. No orders were lost.

Components affected

Solidgate Payment Form Solidgate Card Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 06/19/2026 09:24AM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

IDENTIFIED about 3 hours ago - at 06/19/2026 08:33AM

We experienced an issue affecting the post-payment experience on the payment form. In some cases, the success redirect did not trigger and the success event did not fire, causing customers to see a declined status after a successful transaction. The issue has been resolved and the fix has been deployed.

Payments were processed and webhooks were delivered as expected throughout the incident. No orders were lost.

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