Outage in SonoSuite

Platform Loading Problems

Resolved Major

January 19, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue affecting the loading of the platform, impacting both the legacy and the new app. Our team is actively investigating to determine the root cause.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/19/2026 05:26PM

The issue affecting the loading of the platform, impacting both the legacy and the new versions, has been resolved. The platform is now operating normally.

Thank you for your patience.

MONITORING about 1 month ago - at 01/19/2026 05:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 01/19/2026 02:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 01/19/2026 02:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 01/19/2026 11:39AM

We have identified an issue affecting the loading of the platform, impacting both the legacy and the new app. Our team is actively investigating to determine the root cause.

Latest SonoSuite outages

Log-in issues for clientes with OTP - 19 days ago

Partial Outage: Assets Upload and Delivery - about 1 month ago

New app: Redirect loop error - 3 months ago

Platform Outage - 3 months ago

Cloudflare Global Network experiencing issues - 3 months ago

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