Outage in Sophos
(New Degraded Performance) - Important Sophos Notification Regarding:
Resolved MinorIncident Report
As of October 20, 2025 2100 UTC, an increase in failed installations was noted. This is due to policies taking longer than usual to be delivered to the Endpoint. This is causing a larger number of failed installs, with error code 502 (Failed to retrieve policies within 120 seconds).
There may also be delays in policy changes being reflected to existing endpoints.
As of October 21, 2025 0300 UTC, improvements have been made, however some issues may still occur.
The issue was marked as resolved as of October 21, 2025 08:10 UTC.
For further information and status updates, please review the following KBA.
KBA-41948
Components affected
Sophos Central - Intercept X Sophos Central - Windows Endpoints Sophos Central Products Sophos Central - Windows Servers Sophos Central - Linux Server Sophos Components Sophos Australia (AP-Southeast-1) Sophos India (AP-South-1) Sophos Ohio (US-East-2) Sophos Brazil (SA-East-1) Sophos Central - MacOS Endpoints Sophos Japan (AP-Northeast-1) Sophos Central - Admin Dashboard Sophos Oregon (US-West-2) Sophos Canada (CA-Central-1) Sophos Ireland (EU-West-1) Sophos Germany (EU-Central-1)Need to monitor Sophos outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
INFORMATIONAL
7 days ago - at 10/20/2025 09:00PM
As of October 20, 2025 2100 UTC, an increase in failed installations was noted. This is due to policies taking longer than usual to be delivered to the Endpoint. This is causing a larger number of failed installs, with error code 502 (Failed to retrieve policies within 120 seconds).
There may also be delays in policy changes being reflected to existing endpoints.
As of October 21, 2025 0300 UTC, improvements have been made, however some issues may still occur.
The issue was marked as resolved as of October 21, 2025 08:10 UTC.
For further information and status updates, please review the following KBA.
KBA-41948
Latest Sophos outages
Important Sophos Notification Regarding: Sophos EMail - 20 days ago
Important Sophos Notification Regarding: Sophos Central - about 2 months ago
Important Sophos Notification Regarding: Sophos Email - 3 months ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
