Outage in Sophos
(New Degraded Performance) - Important Sophos Notification Regarding:
Resolved MinorIncident Report
As of October 20, 2025 2100 UTC, an increase in failed installations was noted. This is due to policies taking longer than usual to be delivered to the Endpoint. This is causing a larger number of failed installs, with error code 502 (Failed to retrieve policies within 120 seconds).
There may also be delays in policy changes being reflected to existing endpoints.
As of October 21, 2025 0300 UTC, improvements have been made, however some issues may still occur.
The issue was marked as resolved as of October 21, 2025 08:10 UTC.
For further information and status updates, please review the following KBA.
KBA-41948
Components affected
Sophos Components Sophos Central - Admin Dashboard Sophos Central Products Sophos Central - Windows Endpoints Sophos Australia (AP-Southeast-1) Sophos Central - MacOS Endpoints Sophos Brazil (SA-East-1) Sophos Central - Intercept X Sophos Canada (CA-Central-1) Sophos Central - Windows Servers Sophos Germany (EU-Central-1) Sophos Central - Linux Server Sophos India (AP-South-1) Sophos Ireland (EU-West-1) Sophos Japan (AP-Northeast-1) Sophos Ohio (US-East-2) Sophos Oregon (US-West-2)Need to monitor Sophos outages?
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Latest Updates ( sorted recent to last )
INFORMATIONAL
3 months ago - at 10/20/2025 09:00PM
As of October 20, 2025 2100 UTC, an increase in failed installations was noted. This is due to policies taking longer than usual to be delivered to the Endpoint. This is causing a larger number of failed installs, with error code 502 (Failed to retrieve policies within 120 seconds).
There may also be delays in policy changes being reflected to existing endpoints.
As of October 21, 2025 0300 UTC, improvements have been made, however some issues may still occur.
The issue was marked as resolved as of October 21, 2025 08:10 UTC.
For further information and status updates, please review the following KBA.
KBA-41948
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