Outage in Sophos

Important Sophos Notification Regarding: Sophos UTM

Resolved Minor

November 11, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have recently been informed that the Sophos UTM web categorisation might fail for some customers and report sites as 'Uncategorized'. Product and Environment Sophos UTM Issue timeline 11-11-2025 9:00 UTC The issue has been reported, and the development team is investigating. Impact Web categorization on UTM might fail and report sites as 'Uncategorized'. Web Proxy policies set to block uncategorized websites could block browsing. This only impacts UTM, not Sophos Firewall. Workaround A possible workaround is to permit uncategorized sites in the web proxy policies. Next update The next update is at 12:00 UTC. For further information and status updates, please review the following KBA

Components affected

Sophos Components Sophos Network Products Sophos UTM

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Latest Updates ( sorted recent to last )

INFORMATIONAL 2 months ago - at 11/11/2025 09:00AM

We have recently been informed that the Sophos UTM web categorisation might fail for some customers and report sites as 'Uncategorized'.
Product and Environment
Sophos UTM

Issue timeline
11-11-2025 9:00 UTC The issue has been reported, and the development team is investigating.

Impact
Web categorization on UTM might fail and report
sites as 'Uncategorized'. Web Proxy policies set to block uncategorized
websites could block browsing. This only impacts UTM, not Sophos
Firewall.
Workaround
A possible workaround is to permit uncategorized sites in the web proxy policies.
Next update
The next update is at 12:00 UTC.

For further information and status updates, please review the following  KBA

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