Outage in Sophos
Important Sophos Notification Regarding: Sophos Email
Resolved MinorIncident Report
Summary AI Generated
Sophos Email experienced a service degradation across multiple regions (Canada, Germany, India, Ireland, Japan, and Ohio) that caused delays and temporary inability to receive inbound emails for 1.1 hours. The issue was related to a third-party provider and affected the email processing queue. Engineering teams resolved the problem by releasing stuck emails from the processing queue and restoring normal delivery for new incoming emails.
Sophos has identified a service degradation affecting multiple regions, primarily impacting inbound email delivery in Sophos Email.Customers may experience delays or a temporary inability to receive inbound emails. Engineering teams are actively working with a third-party provider to resolve the issue. The teams have mitigated the degradation by starting release of the emails stuck in the processing queue. The emails arriving after this mitigation will be delivered without delays.
For further information and status updates, please review the following KBA. https://soph.so/mora7z
Components affected
Sophos Components Sophos Central - Email Sophos Canada (CA-Central-1) Sophos Germany (EU-Central-1) Sophos India (AP-South-1) Sophos Ireland (EU-West-1) Sophos Japan (AP-Northeast-1) Sophos Ohio (US-East-2)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
4 days ago - at 05/14/2026 06:00AM
Sophos has identified a service degradation affecting multiple regions, primarily impacting inbound email delivery in Sophos Email.Customers may experience delays or a temporary inability to receive inbound emails. Engineering teams are actively working with a third-party provider to resolve the issue. The teams have mitigated the degradation by starting release of the emails stuck in the processing queue. The emails arriving after this mitigation will be delivered without delays.
For further information and status updates, please review the following KBA. https://soph.so/mora7z
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