Outage in Sophos
(New Incident) - Important Sophos Notification Regarding:
Resolved MinorIncident Report
Summary AI Generated
## Sophos Incident Summary A display issue in Sophos Central caused AP6 wireless devices managed by Partners/MSPs to incorrectly show "No Subscription," making them appear to lack an active wireless subscription despite valid licensing. The issue affected Central Network Management for Partner/MSP-managed customers and lasted approximately 23 hours. The incident was classified as minor, as the underlying subscriptions remained active and only the subscription status display was impacted.
Some AP6 wireless customers managed by Partners/MSPs may incorrectly show “No Subscription” under their Sophos Central Customer account. This can result in the AP6 devices appearing as though they do not have an active wireless subscription, despite being managed through the Partner/MSP relationship.
For further information and status updates, please review the following KBA.
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INFORMATIONAL
4 days ago - at 09/28/2026 07:30PM
Some AP6 wireless customers managed by Partners/MSPs may incorrectly show “No Subscription” under their Sophos Central Customer account. This can result in the AP6 devices appearing as though they do not have an active wireless subscription, despite being managed through the Partner/MSP relationship.
For further information and status updates, please review the following KBA.
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