Outage in Sorry

SMS delivery issues via Twilio

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We’re aware of an ongoing issue impacting SMS delivery for customers using our Twilio integration. Twilio has confirmed they are experiencing outages across multiple products due to an ongoing incident with AWS in the US1 region...

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Latest Sorry outages

Management UI performance degradation - about 1 month ago
Notification delivery delays - about 1 month ago
Support replies may be delayed (Help Scout issue) - about 1 month ago
Routine Cache Maintenance - about 2 months ago
Major Database Upgrades - 2 months ago

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