Check if Sorry is down, official outages, user-reported issues, and outages map.
Sorry is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 72 incidents since started monitoring Sorry status in January 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Sorry outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 20, 2025
06:33 AM EDT
|
Major
We’re investigating an issue affecting the management UI, where some customers may experience slo...
|
about 1 hour |
|
Oct 20, 2025
04:59 AM EDT
|
Major
We’re currently investigating an issue affecting all Message Distributions, including Email, Twit...
|
about 3 hours |
|
Oct 20, 2025
04:40 AM EDT
|
Major
We’re currently unable to access our support platform, Help Scout, which may cause delays in our ...
|
about 1 hour |
|
Oct 20, 2025
04:34 AM EDT
|
Major
We’re aware of an ongoing issue impacting SMS delivery for customers using our Twilio integration...
|
about 3 hours |
|
Oct 09, 2025
05:00 AM EDT
|
Major
Our platform provider will perform routine maintenance to our cache cluster on Thursday October 9...
|
11 days |
|
Sep 27, 2025
04:02 AM EDT
|
Major
We will perform major upgrades to our database cluster on Saturday, September 27th, starting at 0...
|
23 days |
|
Jul 31, 2025
05:00 AM EDT
|
Major
Our platform provider will perform routine maintenance to our cache cluster on Thursday July 31st...
|
about 1 hour |
|
Jul 29, 2025
05:00 AM EDT
|
Major
Our platform provider will perform routine maintenance to our database cluster on Tuesdays July 2...
|
2 days |
|
May 20, 2025
05:00 AM EDT
|
Major
Our platform provider will perform routine maintenance to our database cluster on May 20th during...
|
26 minutes |
|
May 15, 2025
05:00 AM EDT
|
Major
Our platform provider will perform routine maintenance to our cache cluster on May 15th during ou...
|
5 days |
See what users are saying about Sorry issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Users are monitoring tens of services with IsDown. Here are some that are monitored together with Sorry. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
Status page and incident communication service that integrates with various channels like Slack, SMS, Twitter, and email services to notify users about system status and updates.
Monitoring Sorry since January 2021
Tracking 16 Sorry services and regions
18 incidents in 2025
IsDown is a status page aggregator that monitors if Sorry and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Sorry, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Sorry (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Sorry's 16 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Sorry and other services.
IsDown checks Sorry official status page for major/minor outages or downtimes. A major outage is when Sorry experiences a critical issue that severely affects one or more services/regions. A minor incident is when Sorry experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Sorry outage, we send you an alert and update your dashboard and status page.
Sorry and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Sorry status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Sorry but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Sorry and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Sorry and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Sorry down?'
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While Downdetector relies on user-submitted reports to detect Sorry outages, IsDown monitors Sorry's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Sorry status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Sorry in a single dashboard. | ||
| Instant Sorry outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Sorry official status and user-reported issues. |
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Sorry isn't down. You can check Sorry status and incident details on the top of the page. IsDown continuously monitors Sorry official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Sorry is currently operational. You can check Sorry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Sorry being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Sorry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Sorry last outage was on October 20, 2025 with the title "Management UI performance degradation"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Sorry and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Sorry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Sorry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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