Outage in Sorry

Support replies may be delayed (Help Scout issue)

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently unable to access our support platform, Help Scout, which may cause delays in our response times. We’ve raised this with Help Scout as a priority and are awaiting further updates from their team. We’ll post further...

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Latest Sorry outages

Management UI performance degradation - about 1 month ago
Notification delivery delays - about 1 month ago
SMS delivery issues via Twilio - about 1 month ago
Routine Cache Maintenance - about 2 months ago
Major Database Upgrades - 2 months ago

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