Outage in Soundtrack Your Brand

Experiencing network issues which might affect your playback

Resolved Minor
October 03, 2024 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

We are monitoring the unusual traffic patterns and are implementing mitigations. Some Sonos players are experiencing difficulties playing music which means that some costumers might have to press play, in order for music to start again. Sorry for any inconvenience but we’re currently working on this. Will update as soon as we know more.
Components affected
Soundtrack Your Brand SONOS
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/07/2024 07:57AM

This issue has been resolved.

If you encounter any further issues, please contact us at support@soundtrackyourbrand.com

MONITORING 3 months ago - at 10/04/2024 02:15PM

We are currently monitoring unusual traffic patterns, which appear to be originating from the Google Cloud network. Google has confirmed they will be working on this issue over the weekend, so we will keep this incident open.

Some Sonos players are experiencing difficulties with playback, which means some customers may need to press play to resume music.

We apologise for the inconvenience and will provide updates as soon as we have more information.

MONITORING 3 months ago - at 10/03/2024 12:18PM

We are monitoring the unusual traffic patterns and are implementing mitigations.

Some Sonos players are experiencing difficulties playing music which means that some costumers might have to press play, in order for music to start again.

Sorry for any inconvenience but we’re currently working on this. Will update as soon as we know more.

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