Outage in Soundtrack Your Brand
We are currently experiencing a problem with our service
Resolved MinorIncident Report
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/24/2025 09:07AM
This incident has been resolved.
MONITORING
3 months ago - at 11/21/2025 03:02PM
We have identified the issue and some users (2-3%) of our mobile and desktop apps are affected.
The app momentarily lost its sound zone pairing. We expect this to automatically recover in most cases, but some users might need to re-pair their player by pressing "Take over playback" from the app, or by pairing again from the web UI.
MONITORING
3 months ago - at 11/21/2025 03:00PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 months ago - at 11/21/2025 11:35AM
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
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