Service Disruption: Mapbox Navigation Errors

The service disruption affecting navigation services for organizations using Mapbox integration has now been fully resolved.

Our engineering team has confirmed that the fix was successfully applied and that navigation services are operating normally across the platform. We have continued monitoring performance and are no longer observing errors related to incorrectly formatted responses or failed navigation requests.

If any drivers previously experienced issues, normal app usage should now resume without requiring further action.

We sincerely apologize for the impact this disruption may have caused and appreciate your patience while our team worked to restore full functionality. If you notice any unexpected behavior, please don’t hesitate to reach out to our support team.

Thank you for your continued trust.

We have identified the cause of the service disruption and a fix has been successfully applied. We are now seeing signs of recovery across the platform, and navigation services for organizations using Mapbox should be returning to normal.

Our team is continuing to monitor performance closely to ensure full stability. If you or your drivers continue to experience issues with navigation or error messages, please try closing and reopening the app. If the issue persists, a fresh reinstallation of the app may be required to clear any remaining errors.

We will provide a final update once the incident is confirmed fully resolved. Thank you for your patience and for bearing with us throughout this process.

We have identified the cause of the service disruption and a fix has been successfully applied. We are now seeing signs of recovery across the platform, and navigation services for organizations using Mapbox should be returning to normal.

Our team is continuing to monitor performance closely to ensure full stability. If you or your drivers continue to experience issues with navigation or error messages, please try closing and reopening the app. If the issue persists, a fresh reinstallation of the app may be required to clear any remaining errors.

We will provide a final update once the incident is confirmed fully resolved. Thank you for your patience and for bearing with us throughout this process.

We are currently investigating a service disruption affecting navigation services for organizations using Mapbox integration. Drivers may encounter error messages stating that "The operation couldn't be completed" or receive notifications regarding incorrectly formatted server responses. Consequently, turn-by-turn navigation is currently unavailable for these users.

Our engineering team is actively working to identify the root cause of these errors and restore full navigation functionality.

We understand how critical reliable navigation is for your operations and sincerely apologize for the disruption. Our team will provide another update within the next 15 minutes.