05-16-2026 Incident

We have fully restored all services following the recent service disruption this afternoon. The disruption impacted our platform in the Canada region from approximately 1:35 PM to 2:41 PM PST, during which trip bookings, vehicle location updates, and the Driver App were affected.
As of 2:44 PM PST, our engineering team has verified that all systems are completely stable and operating normally. If you continue to experience any residual lagging or minor issues, please try restarting or refreshing your app.

We sincerely apologize for the inconvenience this caused to your day and truly appreciate your patience as our teams worked to resolve this as quickly as possible.

This incident is now officially closed.

We are glad to report that a fix has been applied, and we are seeing consistent signs of recovery across the platform. Service has been slowly restoring since approximately 2:40 PM PST, and most features are now back online.

Riders and drivers should now be able to schedule trips, update vehicle locations, and access the Driver App as usual. Our team will continue to monitor system performance closely for a little longer to ensure complete stability across the network. If you are still experiencing any minor delays, please try restarting or refreshing your app.

Thank you so much for your patience and support throughout this service disruption. We will post a final update once the platform is confirmed completely stable and ready to close.

We continue to actively investigate the ongoing service disruption affecting our platform

We are currently experiencing a service disruption affecting our platform. During this time, riders may be unable to book trips, and drivers may experience issues with vehicle location updates or accessing the Driver App.

Our team continues to investigate the root cause and is working actively with Engineering to identify a solution as quickly as possible. There are no new developments or workarounds available at this time, but we are fully focused on restoring normal operations.

We truly appreciate your continued patience and understanding. We will share our next update within 15 minutes, or as soon as new information becomes available.