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Outage in Spare Platform

Temporary Interruption with Support Email Delivery

Resolved Major
September 30, 2026 - Started 7 days ago - Lasted 23 minutes
Official incident page

Incident Report

We are currently investigating a temporary interruption affecting our support email contact channels. At this time, customers may experience difficulties or receive delivery failures when attempting to reach our team via support@sparelabs.com and support@spare.com. Our team is actively working with our IT department to restore full email functionality as quickly as possible. In the meantime, please reach out to support through our chat channel, and we will be here to help. Thank you for your patience as we work to get this resolved.
Components affected
Spare Platform Intercom Email

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/30/2026 05:06PM

We are pleased to share that the service disruption affecting our support email channels, including support@sparelabs.com and support@spare.com, has been successfully resolved. Our team has worked closely with IT to restore full email functionality, meaning you can once again reach us directly via email.

As our systems catch up, please note that if you sent an email to our support team yesterday, you may receive a delayed bounce-back or delivery failure message right now. If you receive one of these delayed notifications, we kindly ask that you resend your message. This will ensure we successfully receive your inquiry so we can continue collaborating and assist you without further delay.

Thank you for your patience and understanding throughout this service disruption. We appreciate you bearing with us and look forward to continuing to support you.

INVESTIGATING 7 days ago - at 09/30/2026 04:59PM

We are currently investigating a temporary interruption affecting our support email contact channels. At this time, customers may experience difficulties or receive delivery failures when attempting to reach our team via support@sparelabs.com and support@spare.com. Our team is actively working with our IT department to restore full email functionality as quickly as possible.

In the meantime, please reach out to support through our chat channel, and we will be here to help. Thank you for your patience as we work to get this resolved.

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