Outage in Spark Hire

Billing platform sytem issue

Resolved Minor
November 21, 2023 - Started 12 months ago - Lasted about 3 hours
Official incident page

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Outage Details

The billing platform we utilize is currently experiencing a system issue resulting in some customers' subscription information not loading properly. We will post updates here as soon as we have more information from the provider.
Components affected
Spark Hire API Spark Hire Email Notifications Spark Hire Scheduler Spark Hire Webhooks Spark Hire Video Playback Spark Hire Video Recording Spark Hire Video Uploading Spark Hire Web Application
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/21/2023 09:00PM

The billing platform has implemented a fix.

MONITORING 12 months ago - at 11/21/2023 07:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 11/21/2023 06:32PM

The billing platform we utilize is currently experiencing a system issue resulting in some customers' subscription information not loading properly. We will post updates here as soon as we have more information from the provider.

Latest Spark Hire outages

Some users are reporting issues with recording - about 2 months ago
Windows 10 Update - Some users experiencing recording issues - 8 months ago
Some users are reporting problems connecting to the platform - about 3 years ago
Some users are reporting problems connecting to the platform - over 3 years ago
Some users reporting issues with recording - over 3 years ago

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