Outage in Sparkcentral

Issues accessing features within Insights (powered by Brandwatch)

Resolved Major
December 10, 2024 - Started 12 days ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing issues with Insights (powered by Brandwatch). You may have trouble saving/removing/editing searches, applying tags to search results, or creating/editing alerts. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 10:53AM

The issue with Insights by Brandwatch has been resolved. Please check that third-party cookies are enabled in your browser for seamless access. Thank you for your understanding!

MONITORING 11 days ago - at 12/11/2024 12:44PM

The Brandwatch team is actively reviewing a potential fix for this issue. In the meantime, we are able to confirm that Insights features within the Hootsuite Dashboard should now function as expected. We appreciate your patience and understanding as we work toward a permanent solution.

MONITORING 11 days ago - at 12/10/2024 10:10PM

We have reported the issue to the Brandwatch team who has acknowledged there is a known issue affecting Insights users. They are working on the path to resolution as soon as possible. Thank you in advance for your understanding.

IDENTIFIED 12 days ago - at 12/10/2024 07:38PM

The issue has been identified by the Brandwatch team and the team is working to address this as quickly as possible. Thank you in advance for your understanding.

INVESTIGATING 12 days ago - at 12/10/2024 05:37PM

We are experiencing issues with Insights (powered by Brandwatch). You may have trouble saving/removing/editing searches, applying tags to search results, or creating/editing alerts. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

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