Outage in SparkPost

Delays for Deliverability Analytics data accessed via Metrics API & SparkPost app

Resolved Maintenance
April 01, 2022 - Started over 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

Our data processing services for panel deliverability data provided in the Metrics API and displayed in the SparkPost app are running behind in the US and EU regions. Data for sending metrics and seed lists, including automatic inline seeding, are not impacted. NOTE: This only impacts customers who have purchased the Deliverability Analytics product. Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Components affected
SparkPost Metrics API - USA SparkPost Application - USA SparkPost Application - EUROPE SparkPost Metrics API - EUROPE
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 04/02/2022 03:02AM

A fix has been implemented and the data processing services are almost caught up.

IDENTIFIED over 2 years ago - at 04/02/2022 01:47AM

The issue has been identified and we are implementing a fix.

INVESTIGATING over 2 years ago - at 04/01/2022 05:55PM

Our data processing services for panel deliverability data provided in the Metrics API and displayed in the SparkPost app are running behind in the US and EU regions. Data for sending metrics and seed lists, including automatic inline seeding, are not impacted.

NOTE: This only impacts customers who have purchased the Deliverability Analytics product.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.

Latest SparkPost outages

Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (EU hosted only) - 9 days ago
Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only) - 9 days ago
SparkPost application (webUI) errors on some pages - 27 days ago
Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (US hosted only) - about 1 month ago
Outbound message delivery is delayed/slow for some SparkPost customers (EU hosted only) - about 1 month ago

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