Outage in SparkPost

Webhook delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Resolved Minor
November 17, 2022 - Started almost 3 years ago - Lasted 1 day
Official incident page

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Outage Details

Our webhook data delivery services are running behind and some customers may see a delay in data streamed to their webhook endpoints.
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Components affected
SparkPost Event Webhooks - USA
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/18/2022 10:42PM

The webhook issue has been resolved. All of the queues have caught up and there should be no further delays.

MONITORING almost 3 years ago - at 11/18/2022 10:00PM

The webhook event data queues are being processed, we expect to be fully caught up in 1-2 hours from now. We will marked this incident as resolved when all the queues are processed.

MONITORING almost 3 years ago - at 11/18/2022 09:09PM

The webhook event data queues are being processed, we expect to be fully caught up in 4 - 5 hours. We will marked this incident as resolved when all the queues are processed.

MONITORING almost 3 years ago - at 11/18/2022 06:52PM

We have implemented a fix and the backlog is beginning to drain, it will take some time to process all queued events.

IDENTIFIED almost 3 years ago - at 11/18/2022 05:27PM

Webhook delivery streams are operational but data continues to run behind - up to 100 minutes for some customers and some batches. We are working to optimize the data processing services and will provide regular updates.

IDENTIFIED almost 3 years ago - at 11/18/2022 04:30PM

Webhook delivery streams are operational but data is running behind - approximately 75 minutes for some customers and some batches. We are working to optimize the data processing services and will provide regular updates.

IDENTIFIED almost 3 years ago - at 11/18/2022 03:22PM

Webhook delivery streams are operational but data is running behind - approximately 45 minutes for some customers and some batches. We are working to optimize the data processing services and will provide regular updates.

IDENTIFIED almost 3 years ago - at 11/18/2022 02:02PM

Webhook delivery streams are operational but data is running behind - approximately 20 minutes for some customers and some batches. We are working to optimize the data processing services and will provide regular updates.

MONITORING almost 3 years ago - at 11/18/2022 05:21AM

A fix has been implemented and we are monitoring results.

INVESTIGATING almost 3 years ago - at 11/18/2022 04:26AM

We are continuing to investigate this issue. Webhook delivery streams are operational and there is currently no data delay.

INVESTIGATING almost 3 years ago - at 11/18/2022 03:02AM

We are continuing to investigate this issue. Webhook delivery streams are operational but data is running behind (up to 30 minutes for some customers and some batches).

INVESTIGATING almost 3 years ago - at 11/18/2022 02:04AM

We are continuing to investigate this issue. Webhook delivery streams are operational but data is running behind (up to 50 minutes for some customers and some batches).

INVESTIGATING almost 3 years ago - at 11/18/2022 01:05AM

We are continuing to investigate this issue. Webhook delivery streams are operational but data is running behind (up to 55 minutes for some customers and some batches).

INVESTIGATING almost 3 years ago - at 11/17/2022 11:05PM

We are continuing to investigate this issue. Webhook delivery streams are operational but data is running behind (up to 40 minutes for some customers and some batches).

INVESTIGATING almost 3 years ago - at 11/17/2022 09:09PM

Our webhook data delivery services are running behind and some customers may see a delay in data streamed to their webhook endpoints.
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

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