Outage in SparkPost

Elevated 5xx Events API error rates some SparkPost and SparkPost Enterprise customers (EU hosted only)

Resolved Minor
November 25, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're seeing intermittent slowness and elevated error rates on the Events API; some customers may see latency/errors on Events API and SparkPost app (UI) on the Events search page. Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the US.
Components affected
SparkPost Events API - USA SparkPost Application - USA SparkPost Application - EUROPE SparkPost Events API - EUROPE

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/25/2022 08:39PM

This incident has been resolved.

MONITORING about 3 years ago - at 11/25/2022 08:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 11/25/2022 06:56PM

The issue has been identified and we are deploying a fix.

INVESTIGATING about 3 years ago - at 11/25/2022 06:17PM

We're seeing intermittent slowness and elevated error rates on the Events API; some customers may see latency/errors on Events API and SparkPost app (UI) on the Events search page.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.

Latest SparkPost outages

Delay in event processing. - 6 days ago
Longer than expected delays - 6 days ago
Data processing delays - 7 days ago
Increased error rates and latency from our APIs - 8 days ago
Data Process is delayed for Sparkpost US - EU - 10 days ago

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