Outage in SparkPost

Events, Metrics, and Webhook data delays for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Resolved Minor
February 28, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our data processing services are running behind and we're seeing intermittent slowness on our Events API. Specifically, some customers may see latency issues, or a delay of data on: SparkPost App (webUI) Events API Metics API Events Webhook Delivery Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the US.
Components affected
SparkPost Metrics API - EUROPE SparkPost Event Webhooks - EUROPE SparkPost Events API - EUROPE
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/28/2023 09:49PM

This incident has been resolved

MONITORING almost 2 years ago - at 02/28/2023 09:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 02/28/2023 08:33PM

We are continuing to investigate this issue, but we are seeing some improvement in data flow.

INVESTIGATING almost 2 years ago - at 02/28/2023 07:31PM

Our data processing services are running behind and we're seeing intermittent slowness on our Events API. Specifically, some customers may see latency issues, or a delay of data on:

SparkPost App (webUI)
Events API
Metics API
Events Webhook Delivery

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.

Latest SparkPost outages

Emergency Maintenance Notification: EU Routers - 9 days ago
Delayed email delivery in EU west 1 - 23 days ago
delayed email delivery in EU west 1 - 28 days ago
High load on SMTP processing - 30 days ago
Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only) - 30 days ago

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