Outage in SparkPost

Elevated opens and clicks for messages delivered to Office 365 addresses

Resolved Minor
February 09, 2024 - Started 10 months ago - Lasted 3 days
Official incident page

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Outage Details

Some customers continue to report elevated opens and clicks from Office 365 addresses. We continue to engage with Microsoft and we have escalated this issue. We will provide updates via this Incident when we receive updates from Microsoft; the next update will be no later than 1 pm EST Monday.
Components affected
SparkPost Mailbox Provider Service Interruption
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/12/2024 04:15PM

This incident has been resolved - customers are no longer observing an elevated number of opens and clicks from Office 365 addresses.

MONITORING 10 months ago - at 02/09/2024 09:29PM

Some customers continue to report elevated opens and clicks from Office 365 addresses. We continue to engage with Microsoft and we have escalated this issue. We will provide updates via this Incident when we receive updates from Microsoft; the next update will be no later than 1 pm EST Monday.

Latest SparkPost outages

Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only) - about 20 hours ago
Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only) - 6 days ago
Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (EU hosted only) - 16 days ago
Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only) - 16 days ago
SparkPost application (webUI) errors on some pages - about 1 month ago

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