Issues processing payments

We are confident that payments are continuing to process successfully, so are stepping away from active monitoring.

If you require further support and assistance following this, please reach out to the team on support@spektrix.com

We have continued to monitor the impact of our fix, and are happy that payments continue to process successfully.

To recap, there were issues processing card payments between 17:05 BST / 12:05 EDT and 18:30 / 13:30 EDT. This affected payments online and in the Spektrix interfaces, but Chip/Chip & Pin transactions would have been successful in this time.

If you require further support and assistance following this, please reach out to the team on support@spektrix.com

We have implemented a fix, and believe that card payments are now processing successfully.

We are monitoring this closely to ensure payments continue to process successfully.

We are continuing to investigate this as a priority. We believe that this is only affecting 'card' payments, and that Chip/Chip & Pin payments will still be successful.

To further clarify the behaviour we're seeing here, you may be seeing a "502 bad gateway" message when attempting payments, or the payment screen where you enter card details may appear blank, leaving you unable to enter information.

We are currently investigating issues processing card payments, both online and in the Spektrix interface.

We are investigating as a priority and will keep you updated.