Outage in Spektrix

Do not access Pre or Post Show emails for the next hour

Resolved Minor
July 09, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue where clicking on the Pre or Post Show emails buttons with Insights & Mailings is causing slowness and error screens and is interfering with the Dotdigital integration. The rest of the system and Dotdigital integration is operating normally. We are rolling out a fix for this. This will take up to an hour. While this happens you should not touch the Pre or Post show emails areas of Spektrix until we let you know. We appreciate your understanding on this and will be in touch soon with further updates.
Components affected
Spektrix dotdigital Spektrix System - UK/IE

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/09/2025 12:47PM

We've been able to fix the underlying issue when clicking on Pre or Post Show emails buttons within Insights & Mailings. You can now safely access those areas of the system again.

Thanks for your patience on this.

IDENTIFIED 3 months ago - at 07/09/2025 09:56AM

We have identified an issue where clicking on the Pre or Post Show emails buttons with Insights & Mailings is causing slowness and error screens and is interfering with the Dotdigital integration.

The rest of the system and Dotdigital integration is operating normally.

We are rolling out a fix for this. This will take up to an hour. While this happens you should not touch the Pre or Post show emails areas of Spektrix until we let you know.

We appreciate your understanding on this and will be in touch soon with further updates.

Latest Spektrix outages

API issue with syncing between Spektrix and websites - 19 days ago
Brief System Slowness - 3 months ago
Intermittent System Slowness - 4 months ago
Spektrix system, website integrations, API outage - 4 months ago
System Slowness and Error Screens - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook