API issue with syncing between Spektrix and websites

We haven't seen any further errors since 11am BST / 6am EST and we're confident that this issue has now been resolved.

We've seen that the API errors have affected some transactions from 29th September to 1st October, which may mean you notice stuck open transactions with a successful payment between those dates. You should be able to take these over and check whether payments were taken successfully, using your payment portal, in order to confirm them.

Thanks for your patience while we worked to resolve this.

We identified an issue which was affecting how some websites are syncing with Spektrix via the API. Responses to the API were sporadically returning 500 errors. We have now resolved this issue and haven't seen any errors since 11am BST / 6am EST. We'll continue to monitor closely but are confident this is now resolved.

We’re continuing to investigate the underlying cause of the sporadic 500 errors in the API and look for a solution to this. We have taken some measures and have seen a reduction in errors since 4pm BST / 12pm EDT

If you are noticing any impact on your website, such as incorrect show dates or status of instances, we recommend contacting your web developer, sending them a link to this page and directing them to the 'Note for web developers and integrators' below. We’ll continue to update with any progress or now info here.


Note for web developers and integrators:

We are noticing transient and intermittent 500 errors in the API, which we are investigating.
In general - regardless of today's issues - to ensure 500, 401 or any other unexpected responses do not impact your syncing between Spektrix and your website / partner platform, you may wish to implement a resilience strategy such as retrying failed requests and/or retaining your last 'good' sync.

We're continuing to look into the issue and are looking at possible changes we can make that could reduce the occurrence of 500 errors

We’ve identified an issue which is affecting how some websites are syncing with Spektrix via the API. Responses to the API are sporadically returning 500 errors which may affect how Spektrix is syncing with your website CMS. This may be affecting event listings on websites, including instance dates and statuses.

We’re actively investigating the cause and will post here with any updates.