Sporadic Issues Processing Payments Online and in Sales Interface

Azure have marked the recovery from the incident on their end as complete; we have seen no further instances of failure to complete payments online or in the Sales Interface reported and so are confident that this is resolved.

Our infrastructure partner Azure has identified and are working on a fix to resolve DNS resolution issues for Azure Domains via OpenDNS.

We are confident that this is the cause of the sporadic payment issues seen across a low number of transactions for some Spektrix users.

Azure have reported seeing signs of recovery at 14:22 GMT / 09:22 EST.
We will continue to monitor the relevant status pages and update here once resolved.

Thank you for your patience.

We have identified a network connectivity issue causing the sporadic issues processing card payments in the Sales Interface and Online.

We are confident that this is only impacting a low number of transactions.

We will continue to monitor closely and update here if we have any new information.

If you have been unable to process card payments for bookings, you will need to reserve the customers' tickets, or take alternative payment; Chip and Pin transactions remain unaffected.

We are currently investigating sporadic issues processing card payments that begun around 11:28am GMT / 6:28 AM EST, both online and in the Spektrix interface.

You may be seeing slow loading times or a gateway error after entering card details.

We are investigating as a priority and will keep you updated.

This is not impacting Spektrix Payments users.