Outage in Spektrix

Sporadic issues processing online and phone payments

Resolved Minor

January 27, 2026 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified a network connectivity issue causing the sporadic issues processing card payments in the Sales Interface and Online for clients using Opayo for their payment processing. Chip and Pin transactions remain unaffected. We are confident that this is only affecting a low number of transactions. If you are having issues processing card payments, you will need to reserve the customers' tickets, or take alternative payment. We will continue to monitor closely and update here as we have new information!

Components affected

Spektrix Opayo (formerly SagePay)

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 01/27/2026 01:50PM

All payment issues were fully resolved by around 11:15 UTC. If you have any further problems or concerns around processing payments please contact us and we will be able to further investigate and assist.

MONITORING 8 days ago - at 01/27/2026 11:14AM

We have implemented a fix and can see successful online and card payment transactions so we are confident that this has resolved the sporadic payment issues. We'll continue to monitor this closely.

If you have any questions please don't hesitate to reach out to our team at support@spektrix.com.

IDENTIFIED 8 days ago - at 01/27/2026 11:02AM

We have identified the likely cause for these errors and are implementing a fix. We'll continue to update here as soon as we have more information!

IDENTIFIED 8 days ago - at 01/27/2026 10:22AM

We have identified a network connectivity issue causing the sporadic issues processing card payments in the Sales Interface and Online for clients using Opayo for their payment processing. Chip and Pin transactions remain unaffected.

We are confident that this is only affecting a low number of transactions. If you are having issues processing card payments, you will need to reserve the customers' tickets, or take alternative payment.

We will continue to monitor closely and update here as we have new information!

Latest Spektrix outages

Event Availability Page on Subsites showing "No events available" - 8 days ago

System error screens and slowness - 21 days ago

Sporadic Issues Processing Payments Online and in Sales Interface - about 1 month ago

Spektrix System and Support Emails/Phones are inaccessible due to a global outflare outage - 2 months ago

Cloudflare issues affecting websites - 3 months ago

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