Custom Reporting calculation delays

This incident has been resolved.

The reporting data update process has been successfully completed. Your reports now reflect data up to the most recent recalculated date and time of your statements.

If you are manually recalculating statements, please note that data updates will take place and be reflected in reporting according to the regular timeline. Reporting operations have returned to normal.

If you have any questions or require further assistance, please do not hesitate to reach out to our support team.

The database recataloging process has been successfully completed. Reports and exports are now available; however, please be advised that the data currently reflects information as of February 22, 2025.

Our engineering team is in the process of executing the final phase to synchronize and update the reporting system. Throughout the day, reports will be progressively refreshed with the most recent recalculated data. We will provide a subsequent update once this process has been fully completed.

We appreciate your patience and understanding. Should you have any questions or require further assistance, please do not hesitate to contact support.

We are still working to ensure that full performance is restored to the custom reporting platform. Current expected date is 02/26/2025.

Delays have been observed in being able to execute Spiff custom reports. The issue has been identified, and expected to be resolved by 02/25/25.