Outage in Spiff

Degradation in Reporting Data Updates

Resolved Major
May 06, 2025 - Started about 2 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue with data updates to Custom Reports, Advanced Analytics, and Expense Reports.
Components affected
Spiff Analytics Spiff Reporting
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/07/2025 03:26PM

This incident has been resolved.

MONITORING about 2 months ago - at 05/06/2025 11:30PM

EU and US are now in a Stable state and we are monitoring reporting jobs

IDENTIFIED about 2 months ago - at 05/06/2025 11:19PM

EU servers are now updating Reports and in a Stable state. US update is rolling out soon

IDENTIFIED about 2 months ago - at 05/06/2025 10:44PM

The issue has been identified and a patch is being deployed. The underlying issue is all Custom Reports, Advanced Analytics (DataCloud only), and Expense Reports in EU and US are not refreshing since yesterday (5/6 9:00pm UTC).

INVESTIGATING about 2 months ago - at 05/06/2025 09:08PM

We are currently investigating an issue with data updates to Custom Reports, Advanced Analytics, and Expense Reports.

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