Outage in Splunk Observability Cloud US1

Charts not Loading and detectors not starting for Some Customers

Resolved Major
June 05, 2024 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

As of 3:18a PT this morning, charts for a subset of customers may not be loading. Some detectors may not be able to start. Datapoint ingest is not affected. We are investigating and will provide an update shortly.
Components affected
Splunk Observability Cloud US1 Alerting Splunk Observability Cloud US1 Splunk Observability Cloud Web Interface Splunk Observability Cloud US1 Splunk APM Monitoring MetricSets
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/05/2024 12:02PM

Following the monitoring period, no further issues have been observed and the incident is now considered as Resolved.

MONITORING 7 months ago - at 06/05/2024 11:38AM

A fix has been implemented at 04:14 PT, the services are now recovered and we are monitoring the results.

INVESTIGATING 7 months ago - at 06/05/2024 11:11AM

There are also issues since 3:21a PT in the Monitoring MetricSets. A degradation in the performance of the Splunk APM metrics processing pipeline is causing Monitoring MetricSets to be corrupted and represent only a portion of the traffic and activity they are meant to measure on our customer’s services, endpoints, traces and workflows.

INVESTIGATING 7 months ago - at 06/05/2024 10:44AM

As of 3:18a PT this morning, charts for a subset of customers may not be loading. Some detectors may not be able to start. Datapoint ingest is not affected. We are investigating and will provide an update shortly.

Latest Splunk Observability Cloud US1 outages

Creation and updates to dimensions are delayed - 24 days ago
Creation and updates to dimensions are delayed - 25 days ago
Elevated Error Rate from the Splunk APM API - about 1 month ago
Charts and Detectors Delayed - about 1 month ago
Splunk RUM Session data Being Dropped - about 2 months ago

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