Outage in Splunk Cloud

Splunk Mobile app cannot connect to Splunk Secure Gateway

Resolved Minor
September 22, 2025 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

We have identified an issue with the Splunk Mobile app not being able to connect to Splunk Secure Gateway. This issue ONLY affects the mobile apps, and not customer's Splunk Enterprise/Splunk Cloud instances. Your patience is greatly appreciated and we will provide more updates as we investigate and work on a fix for the issue.
Components affected
Splunk Cloud Login

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/22/2025 07:09PM

A software fix has been provided for release to consumers. iOS version 2.44.0 is ready and available for customer download via the App Store. Android version 2.43.1 is awaiting review and will be released in the upcoming days. Affected customers should update to the fixed app version as soon as it is available.

Please note that the issue ONLY affects the Splunk mobile app, not customers' Splunk Enterprise/Splunk Cloud instances.

IDENTIFIED about 1 month ago - at 09/22/2025 02:58PM

A fix has been identified and is being currently implemented.
Please note that the issue ONLY affects the Splunk mobile app, and not customer's Splunk Enterprise/Splunk Cloud instances.

IDENTIFIED about 1 month ago - at 09/22/2025 12:06PM

The issue has been identified and a fix is being implemented.
Please note that the issue ONLY affects the Splunk mobile app, and not customer's Splunk Enterprise/Splunk Cloud instances.

INVESTIGATING about 1 month ago - at 09/22/2025 10:15AM

We have identified an issue with the Splunk Mobile app not being able to connect to Splunk Secure Gateway.

This issue ONLY affects the mobile apps, and not customer's Splunk Enterprise/Splunk Cloud instances.

Your patience is greatly appreciated and we will provide more updates as we investigate and work on a fix for the issue.

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