Outage in Splunk Cloud

Lookups failing for KVService | CINC - 62975 | Major Outage

Resolved Major
October 24, 2025 - Started 3 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are investigating a potential issue with KVService, that may impact several Splunk cloud platform customers in eu-central-1. As a result of this issue, customers are experiencing lookups failing to complete. We will provide an update within the next 30 minutes.
Components affected
Splunk Cloud Index Splunk Cloud Search

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/25/2025 07:00AM

This incident has been resolved after applying the fix.

MONITORING 3 days ago - at 10/24/2025 06:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/24/2025 06:01PM

The issue has been identified and a temporary fix is implemented.

INVESTIGATING 3 days ago - at 10/24/2025 05:30PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/24/2025 04:40PM

We continue to investigate the issue with KVService, that may impact several Splunk cloud platform customers in eu-central-1. As a result of this issue, customers are experiencing lookups failing to complete as well as errors within Splunk applications that depend heavily on KVService.

INVESTIGATING 3 days ago - at 10/24/2025 04:08PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/24/2025 03:42PM

We are investigating a potential issue with KVService, that may impact several Splunk cloud platform customers in eu-central-1. As a result of this issue, customers are experiencing lookups failing to complete. We will provide an update within the next 30 minutes.

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