Outage in Splunk Cloud

ACS (Admin Config Service) Down | CINC-63336

Minor
November 13, 2025 - Started about 6 hours ago
Official incident page

Incident Report

We are currently investigating the issue with ACS (Admin Config Service) requests causing failures for all Splunk Cloud Platform customers, resulting in the error message "service temporarily unavailable, please try again later" when accessing self-service operations.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/13/2025 10:15AM

We have identified the root cause of the earlier disruption and applied a workaround to restore full functionality. All ACS services are now operating normally, and our monitoring indicates requests are being processed successfully.
We will implement a permanent fix during a scheduled maintenance window, and no customer impact is expected during that time.
Thank you for your patience as we worked to resolve this issue.

IDENTIFIED about 2 hours ago - at 11/13/2025 09:34AM

The issue affecting ACS has been identified. Our team is continuing testing a potential fix to ensure it resolves the problem. Service functionality may remain limited during this time. We will provide updates as testing progresses.

IDENTIFIED about 3 hours ago - at 11/13/2025 08:21AM

The issue affecting ACS has been identified. Our team is currently testing a potential fix to ensure it resolves the problem. Service functionality may remain limited during this time. We will provide updates as testing progresses.

IDENTIFIED about 4 hours ago - at 11/13/2025 07:17AM

This issue has been identified and fix is being implemented.

IDENTIFIED about 4 hours ago - at 11/13/2025 06:42AM

This issue has been identified and fix is being implemented.

IDENTIFIED about 5 hours ago - at 11/13/2025 06:09AM

This issue has been identified and fix is being implemented.

INVESTIGATING about 5 hours ago - at 11/13/2025 05:49AM

Our teams are currently investigating the issue with ACS (Admin Config Service) requests causing failures for all Splunk Cloud Platform customers, resulting in the error message "service temporarily unavailable, please try again later" when accessing self-service operations.

INVESTIGATING about 6 hours ago - at 11/13/2025 05:20AM

We are currently investigating the issue with ACS (Admin Config Service) requests causing failures for all Splunk Cloud Platform customers, resulting in the error message "service temporarily unavailable, please try again later" when accessing self-service operations.

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