Outage in Spreedly

Spreedly API List Endpoints Delay

Resolved Minor
October 11, 2022 - Started about 3 years ago - Lasted 2 days
Official incident page

Incident Report

We are currently monitoring an issue where a backup in a secondary system is preventing data from being retrieved in a timely fashion. Customers are seeing impacts when trying to look up vaulted payments, newly created gateways, and receivers. Our team has already implemented an update and is already seeing secondary systems catch up.
Components affected
Spreedly Core Secondary API

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/12/2022 05:39PM

We have implemented additional measures to reduce the secondary system backlog. Based on the progress, we anticipate this will be cleared by tomorrow morning. Our team will continue monitoring and provide an update by 9:30 am EDT tomorrow.

MONITORING about 3 years ago - at 10/12/2022 01:45PM

We continue monitoring the backlog in our secondary system. Although we have seen some progress, the backlog is not clearing as fast as we had hoped. Our Engineering teams continue to evaluate options on how to process this faster. We will provide an update within the next 4 hours.

MONITORING about 3 years ago - at 10/11/2022 09:36PM

We are still monitoring the backlog in our secondary system. Although our system has gained significant ground, there may still be some impact when looking up vaulted payments, newly created gateways, and receivers until this clears. We will continue to monitor system gains overnight and will update by 9:30 am EDT tomorrow.

MONITORING about 3 years ago - at 10/11/2022 04:37PM

We are currently monitoring an issue where a backup in a secondary system is preventing data from being retrieved in a timely fashion. Customers are seeing impacts when trying to look up vaulted payments, newly created gateways, and receivers. Our team has already implemented an update and is already seeing secondary systems catch up.

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