Core 500s

The incident impacting operations involving payment methods has been resolved. All services are now operating normally.

During routine database maintenance, we encountered issues that may have contributed to a disruption affecting tokenizations and operations on payment methods. We’ll share more details in the upcoming post-mortem.

We have identified and resolved the issue and and monitoring for any additional impact.

We are implementing a mitigation that should restore the ability to perform new tokenizations and operations on those payment methods. Some functionality, such as fingerprinting, may remain limited. Use of vaulted payment methods may remain limited. We’ll provide updates as we progress.

Currently we are experiencing issues with services that use payment methods

We are currently investigating a high number of 500 errors