Outage in Spreedly

Core 500s

Resolved Major
September 30, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a high number of 500 errors
Components affected
Spreedly Core Transactional API
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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/30/2025 07:45PM

The incident impacting operations involving payment methods has been resolved. All services are now operating normally.

During routine database maintenance, we encountered issues that may have contributed to a disruption affecting tokenizations and operations on payment methods. We’ll share more details in the upcoming post-mortem.

MONITORING 15 days ago - at 09/30/2025 07:07PM

We have identified and resolved the issue and and monitoring for any additional impact.

IDENTIFIED 15 days ago - at 09/30/2025 06:55PM

We are implementing a mitigation that should restore the ability to perform new tokenizations and operations on those payment methods. Some functionality, such as fingerprinting, may remain limited. Use of vaulted payment methods may remain limited. We’ll provide updates as we progress.

INVESTIGATING 15 days ago - at 09/30/2025 06:25PM

Currently we are experiencing issues with services that use payment methods

INVESTIGATING 15 days ago - at 09/30/2025 06:22PM

We are currently investigating a high number of 500 errors

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