Outage in Spreedly
Core 500s
Resolved MajorIncident Report
We are currently investigating a high number of 500 errors
Components affected
Spreedly Core Transactional APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/30/2025 07:45PM
The incident impacting operations involving payment methods has been resolved. All services are now operating normally.
During routine database maintenance, we encountered issues that may have contributed to a disruption affecting tokenizations and operations on payment methods. We’ll share more details in the upcoming post-mortem.
MONITORING
7 months ago - at 09/30/2025 07:07PM
We have identified and resolved the issue and and monitoring for any additional impact.
IDENTIFIED
7 months ago - at 09/30/2025 06:55PM
We are implementing a mitigation that should restore the ability to perform new tokenizations and operations on those payment methods. Some functionality, such as fingerprinting, may remain limited. Use of vaulted payment methods may remain limited. We’ll provide updates as we progress.
INVESTIGATING
7 months ago - at 09/30/2025 06:25PM
Currently we are experiencing issues with services that use payment methods
INVESTIGATING
7 months ago - at 09/30/2025 06:22PM
We are currently investigating a high number of 500 errors
Latest Spreedly outages
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Dodgeball Production Instance Storage Critically Low - 2 months ago
Dodgeball Checkpoint Latency - 2 months ago
Credits Referencing Capture Transactions Failing - 3 months ago
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