Outage in Spreedly

Core Transactional API Errors

Resolved Minor
December 12, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Spreedly has discovered an issue that could potentially impact new payment method creation. We are taking all necessary measures to investigate the matter and determine the extent of the situation. We will provide an update as soon as more details are available.
Components affected
Spreedly Core Transactional API
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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/12/2024 07:25PM

After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected.

We apologize for any inconvenience or disruption.

MONITORING 10 months ago - at 12/12/2024 06:32PM

From 12:47 to 12:58 PM EST, we encountered an issue that affected customers attempting to tokenize a payment method and transacting with a payment method, resulting in a 500 error. We have identified the problem and implemented a fix.

Our team is closely monitoring the situation to ensure there are no further impacts.

If you need additional assistance, please reach out to our Support team.

INVESTIGATING 10 months ago - at 12/12/2024 06:04PM

Spreedly has discovered an issue that could potentially impact new payment method creation.

We are taking all necessary measures to investigate the matter and determine the extent of the situation. We will provide an update as soon as more details are available.

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