Outage in Spreedly

Multiple merchants using Payflow Pro with experiencing intermittent payment failures

Resolved Major

February 04, 2026 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Spreedly has detected an issue that is affecting multiple customers using Payflow Pro where some transactions fail with the error: “Invalid Request. Malicious string found in XML document”. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

Components affected

Spreedly Core Transactional API

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 02/04/2026 07:56PM

This incident has been resolved.

INVESTIGATING about 3 hours ago - at 02/04/2026 06:15PM

Spreedly has detected an issue that is affecting multiple customers using Payflow Pro where some transactions fail with the error:
“Invalid Request. Malicious string found in XML document”.

While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available.

Thank you for your patience.

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