SaaS Platform User Interface Disruption

The incident has now been fully resolved and validated. All previously-affected Lucidworks services and software are operating normally. Platform users can access the SaaS Platform UI without encountering errors. Signals Beacon data collection is once again functioning as well.

The service disruption was caused by an expired SSL certificate. To resolve the issue, new certificates were successfully deployed. A postmortem report will be shared here within 1 business day.

Our monitoring failed to sufficiently alert us ahead of time to pending certificate expirations for 3 of our subdomains (platform, api, and internal.lucidworks.com). We are currently generating new certificates and will update this posting as soon they have been put into service.

The Lucidworks SaaS Platform is currently experiencing a widespread service disruption affecting administrative controls. Users are unable to access the SaaS Platform UI and are receiving certificate error responses. End users are not impacted, as all other services remain operational.  We are aware of the underlying issue and are actively working to rectify it. We will provide further updates as soon as that fix is in place.