Potential Connected Search Service Disruption

Connected Search and the Lucidworks Platform are fully operational, having experienced no service degradation.  The root cause was confirmed to be isolated to a single customer issuing search requests using invalid credentials. The issue was validated and resolved after confirming all backend systems and platform functionality remained operating normally. Other customers utilizing the Lucidworks Platform are experiencing no impact.

Please contact Lucidworks Support (https://support.lucidworks.com/hc/en-us) for any questions or assistance needed.

The Connected Search service disruption is limited in scope to a specific client configuration. Affected customers are experiencing 401 Unauthorized response codes related to invalid authorization credentials when attempting to perform search queries through this integration, preventing end users from receiving search results or suggestions.

We have confirmed that this issue is isolated to requests using invalid or expired credentials and that backend services and Connected Search functionality remain fully operational for all other clients. We are actively reproducing the exact credential behavior to resolve the disruption. Further updates will be provided as additional details become available.

Lucidworks is currently responding to a report of service disruption affecting Connected Search functionality. While administrative operations within the Lucidworks Platform dashboard remain fully functional, external search operations for a subset of customers utilizing Connected Search are experiencing impact. End users accessing search through affected external applications are currently unable to receive search results or predictive suggestions. We are actively investigating this issue to identify the underlying cause and restore standard operation. Further updates will be provided as additional details become available.