Outage in Sprinklr
prod4 Whatsapp issues
Resolved MajorIncident Report
Hi Team,
This is to inform you that we are currently observing issues on Whatsapp chatbot for prod4. We have raised this with Meta and shall keep you posted as soon as we have further updates.
Components affected
Sprinklr APAC (Prod4)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 05/19/2026 05:01AM
Hi Team,
Our engineering team has confirmed that the issue with the WhatsApp chatbot for prod4 has now been resolved. Services are currently operating normally.
Thank you for your patience. Please reach out to Sprinklr Support in case of any queries.
INVESTIGATING
1 day ago - at 05/19/2026 04:38AM
Hi Team,
This is to inform you that we are currently observing issues on Whatsapp chatbot for prod4. We have raised this with Meta and shall keep you posted as soon as we have further updates.
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