Outage in Sprout Social
Data Ingestion Issue
Resolved MinorIncident Report
Summary AI Generated
An AWS outage caused data ingestion delays in Sprout Social starting May 7th around 7 pm CT, affecting reports, listening topics, Smart Inbox/Reviews, and published posts in the Publishing Calendar. Users experienced delays in pulling metrics and messages across these features for approximately 22.8 hours. The AWS outage was resolved on May 9th at 10:32 AM CT, restoring normal data ingestion functionality.
Due to an AWS outage that began May 7th around 7 pm CT, Sprout is currently seeing delays in data ingestion.
As a result of this outage, you may experience delays pulling in metrics and messages in the following areas of Sprout:
- Reports
- Listening topics
- Smart Inbox/ Reviews
- Published posts in the Publishing Calendar
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Components affected
Sprout Social Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 05/09/2026 03:32PM
The issue with the AWS outage appears to be resolved. Please subscribe to receive status updates.
INVESTIGATING
1 day ago - at 05/08/2026 04:48PM
Due to an AWS outage that began May 7th around 7 pm CT, Sprout is currently seeing delays in data ingestion.
As a result of this outage, you may experience delays pulling in metrics and messages in the following areas of Sprout:
- Reports
- Listening topics
- Smart Inbox/ Reviews
- Published posts in the Publishing Calendar
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
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