Outage in Spruce Health

Spruce inbox failing to load

Resolved Minor
May 01, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue with the Spruce inbox failing to load.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/01/2024 07:26PM

The system is operating normally and the inbox is accessible now. There was no impact to inbound calls, fax or SMS. As the Spruce app was inaccessible, patients and providers likely could not send a message, engage in a video call or make an outbound call.

MONITORING 8 months ago - at 05/01/2024 07:01PM

We started to see recovery as of 11:50am PT where the inbox was accessible for users. We're continuing to monitor the situation to ensure that the platform remains operational.

IDENTIFIED 8 months ago - at 05/01/2024 06:52PM

We have identified the issue and are working to resolve the issue as we speak. Inbound calls are not impacted. Outbound calls may be impacted.

INVESTIGATING 8 months ago - at 05/01/2024 06:47PM

We are investigating an issue with the Spruce inbox failing to load.

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