Outage in Square Australia

Messaging Support Disruption

Resolved Minor
October 16, 2025 - Started 19 days ago - Lasted about 4 hours

Incident Report

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Latest Updates ( sorted recent to last )
MONITORING 19 days ago - at 10/16/2025 12:41PM

We are currently experiencing a disruption affecting our email support. As a result, sellers may experience delays when contacting us via email. Our phone and messaging support channels are functioning as normal. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

RESOLVED 19 days ago - at 10/16/2025 12:32PM

The disruption affecting our email support has been resolved. All support channels are functioning as normal. Thank you for your patience as we worked to resolve this.

INVESTIGATING 19 days ago - at 10/16/2025 08:40AM

We are currently experiencing a disruption affecting our email support. As a result, sellers may experience delays when contacting us via email. Our phone and messaging support channels are functioning as normal. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

INVESTIGATING 19 days ago - at 10/16/2025 08:35AM

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

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