Performance Issues: Mobile Wallet Payments

Our engineers have addressed the disruption that impacted payment acceptance when using Mastercard on a mobile wallet. The fix for this is in the newest update of the Square Terminal and Register, which you can manually perform at your earliest convenience or the update will happen in the overnight update as long as your Terminal or Registers are on.

We appreciate your patience while our team worked to resolve this disruption.

Our engineers are continuing the process of testing a fix to address this disruption with Mastercard mobile wallet. We will continue providing updates as they occur. In the meantime, if you are encountering any difficulties with mobile wallet payments, the following workarounds apply:

* Use a physical card from our supported brands for dipping or tapping payments.
* When using Apple/Google Wallet or any other mobile wallet, we recommend trying a card from a brand other than Mastercard.

As a reminder, removing and re-adding the Mastercard payment method in Apple/Google wallets will not resolve the issue. The disruption is specific to some Mastercard transactions via mobile wallets.

We appreciate your continued patience and understanding as we work on resolving this issue.

Our engineers are in the process of testing the fix that will address this disruption to confirm that payments get completed as expected. We will continue providing updates as they occur. We thank you for your patience while we work to make sure all Mastercard mobile wallet transactions complete successfully.

We appreciate your ongoing patience as we work to resolve the disruption affecting some mobile wallet transactions at the point of sale.

Our engineering team is working diligently to implement a robust solution in the latest software update that will resolve this issue across all affected devices. Our target is to release the update on all devices by Wednesday, July 5th, Pacific Time. We will keep you updated on the progress.

In the meantime, should you encounter any difficulties with mobile wallet payments, the same workarounds apply:

* Use a physical card from our supported brands for dipping or tapping payments.
* When using Apple/Google Wallet or any other mobile wallet, we recommend trying a card from a brand other than Mastercard.

Please note that removing and re-adding the Mastercard payment method in Apple/Google wallets won't resolve the issue. This problem is specific to some Mastercard transactions via mobile wallets.

We're getting closer to a resolution, and we appreciate your understanding and support during this time.

Thank you for your continued patience as we address the disruption impacting mobile wallet transactions (e.g., Apple Pay, Google Pay, Samsung Pay, and Afterpay) at the point of sale. Our engineers are actively working on implementing a fix across all affected devices.

In the interim, we suggest considering the following workarounds if you encounter any difficulties with mobile wallet payments:

* Use a physical card from our supported brands for dipping or tapping payments.
* When using Apple/Google Wallet or any other mobile wallet, we recommend trying a card from a brand other than Mastercard.

Please note that removing and re-adding the Mastercard payment method in Apple/Google wallets won't resolve the issue. This problem is specific to Mastercard transactions via mobile wallets.

We appreciate your patience and understanding as we work on resolving this issue.

We are aware that this disruption may impact your business, and our team is working to roll out a fix as soon as possible. To clarify this is only affecting Mastercard transactions attempted with mobile wallets (e.g. Apple Pay/Google Pay) all other payment methods including physical Mastercards are completed successfully. We thank you for your continued patience and understanding.

While we continue to wait on our Engineers to implement the fix that they have worked on there are some helpful tips we can provide:
• We recommend Sellers advise their Customers to use any physical card from any of our supported card brands to process Payments via dip or tap.
• Use a different card brand other than Mastercard to pay via Apple/Google Wallet or any mobile wallet.
• We also recommend that Sellers inform their Customers that removing the Mastercard payment method from Apple/Google wallets and re-adding it will not work.

We thank you for your continued patience today. We will be back as soon as we have another update.

Our engineers have identified the root cause affecting Mobile Wallet payments completed with Mastercard. They are currently working on implementing a fix. We will continue providing updates here as they occur. As mentioned earlier, we recommend attempting payments using a physical Mastercard or an alternate form of payment.