Outage in Square United States
Chat Support Outage
Resolved Minor
August 18, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Square's US chat support experienced intermittent outages for approximately 2.1 hours on August 18, 2026. Customers were unable to reliably access chat-based support during this period, though phone, email, and self-service options remained available as alternatives. Square's engineering team worked to resolve the issue, and no impact to core business operations was reported.
We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
INVESTIGATING
9 days ago - at 08/18/2026 05:49PM
We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.
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